Susan Drumm was sure NBC television would be a good fit. She had a strong passion for drama, theater and entertainment, and solid consulting credentials. She quickly learned, "You may have the best process in the world, but if the culture doesn't accept it, you're dead in the water." Today she is a CEO advisor and leadership coach. For 20-plus years she’s been teaching companies like Viacom, Cisco, L’Oreal and KPMG to harness the power of leadership teams for multi-million-dollar growth. She has degrees from Harvard Law, Carnegie Mellon and a Master’s in Drama from the London Academy of Music and Dramatic Art.